Respect
We use your chosen name and pronouns from the first hello, at the front desk and in the exam room.
Inclusive care
Everyone deserves care where they feel respected, heard, and welcome
Inclusion is not a page on our website — it is how we answer the phone, how we take your history, and how we talk with you about your eyes.
Privacy
We only ask for information that helps us care for you, and we tell you why we are asking.
Choice
You decide the pace of your visit, who joins you, and how we communicate with you afterwards.
Community
We show up for the neighborhoods we serve, from school screenings to local events.
What that looks like in practice
- Chosen and legal name are both recorded, and we use your chosen name out loud.
- Pronouns are noted only when you want them shared with the care team.
- Gender-neutral restrooms and a quiet space if waiting rooms feel like too much.
- Interpreters and accessible formats arranged in advance on request.
- Family, partners, and support people are welcome in the exam room.